Common questions & issues

Please read the section below corresponding to the version of OneCast that you’re using.

OneCast for iPhone, iPad and iPod touch

Which features are currently not supported by OneCast?

The following features are currently not supported by OneCast for iOS:

  • Microphone for voice and in-game chat (however, if you are using an Xbox One controller connected directly to the console instead of controlling via your iOS device, then you may use a headset connected to the controller as usual)

We are planning on adding the above features to a future update to OneCast.

What are the system requirements?

In order to use OneCast for iOS, you must have:

  • An iPhone, iPad or iPod touch running iOS 10 or higher
  • Xbox One console (Xbox 360 or other consoles are not supported)
  • A home network (generally provided by a router etc), to which both your Mac and Xbox One are connected

Is it possible to connect to my Xbox One when I'm away from home?

At the current time this is not officially supported with the iOS version of OneCast.

OneCast for Mac

The X button on my controller is not working

Unfortunately there is an issue with the Xbox Controller USB driver that OneCast is using, that prevents the X button from working correctly with newer Xbox One wireless controllers connected via USB. Please note that this only affects newer controllers bundled with Xbox One S/Xbox One X (controller model 1708). Older controllers are not affected.

You can easily resolve this issue by either connecting the controller to your Mac via Bluetooth rather than USB, or connecting the controller directly to your Xbox console. Please see here for details of how to connect the controller via Bluetooth.

We are currently working on a fix and hope to have it resolved soon so that you may use these controllers via USB connection.

Which features are currently not supported by OneCast?

The following features are currently not supported by OneCast for macOS:

  • Microphone for voice and in-game chat (however, if your controller is connected directly to your Xbox One console instead of your Mac, then you may use a headset connected to the controller as usual)
  • Vibration feedback for controllers connected to your Mac (vibration is supported if your controller is connected directly to your Xbox One console)

We are planning on adding the above features to a future update to OneCast.

What are the system requirements?

In order to use OneCast for macOS, you must have:

  • A Mac running macOS 10.11 (El Capitan) or higher
  • Xbox One console (Xbox 360 or other consoles are not supported)
  • A home network (generally provided by a router etc), to which both your Mac and Xbox One are connected

Is it possible to connect to my Xbox One when I'm away from home?

Yes, this is possible – but unfortunately it requires some manual configuration that involves setting up port forwarding on your network router. Please see the Playing over the internet section of the in-app user manual for full details. Also note that at the current time, this functionality is only available with the macOS version of OneCast; the iOS version does not support this.

I never received my license key after purchasing through the website

Please check your spam box, as the emails we send out containing license keys occasionally get incorrectly flagged as spam.

If your license key is not in your spam box, please drop us an email at support@onecast.me using the email address that was used to make the purchase, and we’ll get back to you as soon as possible.

I’ve lost my license key

If you’ve lost your license key, please drop us an email at support@onecast.me using the email address that was used to make the purchase, and we’ll get back to you as soon as possible.

Contact us

Do you have a question, comment or bug report?
Do not hesitate and contact us.

If you are already using OneCast, we recommend that you get in touch with us through the in-app technical support interface rather than contacting us here (because then useful diagnostics will be provided to us, and you are able to attach images etc). In order to access in-app technical support, on macOS select Help – Contact technical support and on iOS select Settings – Technical Support.