Common questions & issues

Please read the section below corresponding to the version of OneCast that you’re using.

OneCast for Mac

I'm getting the "there are no consoles linked to your account" error

You need to link your console to your Xbox Live account using the official Xbox app. Please follow these steps:

  1. Install the official Xbox app for iOS or Android.
  2. Select the “consoles” button on the top right of the Xbox app’s home screen:
  3. Select “Add an existing console
  4. The app will instruct you to turn on your console and sign in with your account.
  5. After you turn on your console and sign in with your Xbox Live account, your console will show the “Set up remote features” screen. Select “Enable“.
  6. After a short wait, the Xbox app will ask you to give the console a name.
  7. You’re done! You may now register your console with OneCast.

What are the system requirements?

In order to use OneCast for macOS, you must have:

  • A Mac running macOS 11.0 (Big Sur) or higher
  • Xbox Series S, Xbox Series X or Xbox One console (Xbox 360 or other consoles are not supported)
  • A home network (generally provided by a router etc), to which both your Mac and Xbox are connected

Is it possible to connect to my Xbox when I'm away from home?

Yes, this is now possible as of OneCast for macOS v2.2.

I never received my license key after purchasing through the website

Please check your spam box, as the emails we send out containing license keys occasionally get incorrectly flagged as spam.

If your license key is not in your spam box, please drop us an email at support@onecast.me using the email address that was used to make the purchase, and we’ll get back to you as soon as possible.

I’ve lost my license key

If you’ve lost your license key, please drop us an email at support@onecast.me using the email address that was used to make the purchase, and we’ll get back to you as soon as possible.

OneCast for iPhone, iPad and iPod touch

I'm getting the "there are no consoles linked to your account" error

You need to link your console to your Xbox Live account using the official Xbox app. Please follow these steps:

  1. Install the official Xbox app for iOS or Android.
  2. Select the “consoles” button on the top right of the Xbox app’s home screen:
  3. Select “Add an existing console
  4. The app will instruct you to turn on your console and sign in with your account.
  5. After you turn on your console and sign in with your Xbox Live account, your console will show the “Set up remote features” screen. Select “Enable“.
  6. After a short wait, the Xbox app will ask you to give the console a name.
  7. You’re done! You may now register your console with OneCast.

Which features are currently not supported by OneCast?

The following features are currently not supported by OneCast for iOS:

  • Microphone for voice and in-game chat
  • Connecting to your Xbox while away from your home network

Please note however, that the above features are currently supported by OneCast for macOS and we will be releasing an update to the iOS version imminently to add these missing features!

What are the system requirements?

In order to use OneCast for iOS, you must have:

  • An iPhone, iPad or iPod touch running iOS 10 or higher
  • Xbox Series S, Xbox Series X or Xbox One console (Xbox 360 or other consoles are not supported)
  • A home network (generally provided by a router etc), to which both your iOS device and Xbox are connected

Contact us

Do you have a question, comment or bug report?
Do not hesitate and contact us.

If you are already using OneCast, we recommend that you get in touch with us through the in-app technical support interface rather than contacting us here (because then useful diagnostics will be provided to us, and you are able to attach images etc). In order to access in-app technical support, on macOS select Help – Contact technical support and on Android/iOS select Settings – Technical Support.

    Be sure the email is correct, so we can respond!